Ruby Skinner

Co-Founder & Mom

Helpdesk Abuse Identified

Important Service Announcement: Helpdesk Form Abuse Incident

What Happened: We are writing to inform you of a recent incident affecting our helpdesk ticket submission system. Over the past 48 hours, our helpdesk form was subjected to abuse, with over 520 fraudulent submissions detected. These submissions triggered automated email confirmations from our system.

Impact Assessment

We want to assure all clients that:

  • No data was compromised during this incident.
  • No systems were breached.
  • No client information was accessed.
  • The issue was limited to form submission abuse only.

Our Response

Upon detecting this unusual activity, our team took immediate action:

  • We conducted a thorough security assessment to confirm no systems were compromised.
  • We temporarily disabled our automated email confirmation system to prevent further abuse.
  • We implemented additional validation measures on our helpdesk form.
  • We are reviewing our monitoring protocols to improve early detection of similar incidents.

Moving Forward

We are implementing several changes to prevent similar incidents:

  • Enhanced form validation requirements.
  • Rate limiting on submission attempts.
  • Additional monitoring for unusual submission patterns.
  • Improved filtering for automated form submissions.

We expect to have our email confirmation system restored within 24 hours, with these new protections in place.

At BlueBotPC, we take the security and integrity of our systems seriously. While this incident did not compromise any data or systems, we recognize the importance of maintaining secure communication channels with our clients. We apologize for any inconvenience this temporary service modification may cause.

If you have submitted a legitimate help request in the past 48 hours and have not received confirmation or assistance, please contact Matt directly to ensure your issue is addressed promptly.

Thank you for your understanding and continued trust in BlueBotPC.

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